FAQ
What assets are sold in the VMI e. shop?
Assets transferred to the State are sold on the VMI e. shop.
Can I return goods that I have purchased in the VMI e. shop?
No. The goods sold in the VMI e. shop are sold without warranty and without the possibility of return.
In accordance with the provisions of Article 6.333(8) of the Civil Code of the Republic of Lithuania, when items are sold in compliance with court orders, the seller is not obliged to guarantee the quality of the goods and the buyer cannot rely on the fact that the seller has sold an item of defective quality, unless the seller was aware of the defects in the item sold.
Can I buy a car that has been confiscated from me and is being sold on the VMI e. shop?
Yes. People who have had their vehicles confiscated can buy them under the general procedure.
Where and under what conditions can I physically inspect a car I like?
For additional information about the VMI e. shop products, their inspection, payment and collection conditions, please contact the responsible VMI employee at the contact details of the specific product you are interested in, either by phone or by e-mail. The price per minute of a call is according to your payment plan for calls to other mobile networks in Lithuania. Consultations by phone or email are available on working days I-IV from 9:00 to 16:00, V from 9:00 to 15:00, and on public holidays - one hour shorter.
Can I pay cash for the goods I want?
No. You can only pay for the goods you have ordered using e-banking.
Why do I need an SDK when I buy a car?
The Road Traffic Safety Act stipulates that the person who purchases a vehicle must declare the acquisition within 5 working days and obtain the buyer's SDK, i.e. the owner's declaration code, from Regitra.
Please note that the Code of Administrative Offences imposes a fine on the owner/operator of the vehicle for violation of this requirement:
- for the first time, from one hundred and fifty to three hundred euros;
- repeatedly, from four hundred and forty to six hundred euros.
In which cases can an order be cancelled in the VMI e. shop?
An order may be cancelled if the goods placed in the shopping cart are not paid for within 30 minutes or if the customer does not collect the goods within the 3 working days from the date of payment. In these cases, the goods will be returned to the shop.
Where can I find all the information about my order?
You can see all the information about your orders in your buyer profile under "My orders"